Scheme Manager

A Scheme Manager's job is varied and no two days are the same! You'll support our residents with another Scheme Manager at Clevedown, our peaceful sheltered housing scheme in Lewes. Clevedown has beautiful gardens much enjoyed by our residents

Responsibilities include:

Dealing with day to day enquires relating to the schemes
Supporting residents to live independently and working with external agencies to make sure residents get access to the right services
Ensuring the scheme is safe and all health and safety checks are carries out in line with policies and procedures
Monitoring budgets and service charge accounts and making sure residents' homes are well maintained and repairs completed to a high standard
Taking ownership and fully investigating any complaints received including anti social behaviour
Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
Candidate Requirements    Certificate in Supported Housing, Charted Institute of Housing or equivalent (preferred but not essential or willing to work towards)
Knowledge of Housing Benefit requirements and criteria
A wide knowledge of health and social issues that may affect our residents
At least two years Housing experience in a similar or related field (essential)
Ability to deal with challenging and emergency situations in a calm manner
Excellent customer service and communication skills
GCSE level C (or equivalent qualification) in Maths and English (essential)
Ability to dive with access to own vehicle due to some SHC locations being in rural areas
Employment Details

Hours:

16 hours per week

Location:

Clevedown, Barons Down Road, Lewes, BN7 1EY

Benefits
25 days' annual leave(pro rated for part-time hours, plusbank Holidays)
Contributory pensions scheme, with employer contributions
Dedicated Employee Assistance Program
-providing confidential support and advice
Access to Blue Light Card discounts
Refer a Friend bonus
Free on-site parking