Assistant Care Coordinator​/Scheduler​/Oncall

Lewes, DE
Griswold Home Care is a progressive, stable company with 35 years of experience in delivering care at home.

The Assistant Care Coordinator/Scheduler is responsible for scheduling home visits for caregivers and assisting with care coordination. This role involves maintaining client relationships by ensuring caregivers have the skills to meet each client's needs. The Assistant Care Coordinator/Scheduler serves as part of the after-hours on-call team, rotating shifts with other assistant coordinators on evenings and weekends.

Benefits for this position include health, dental, and vision insurance, vacation, paid time off, and a matching 401(k) plan. The Assistant Care Coordinator/Scheduler plays a crucial role in guiding the organization and ensuring the quality of services provided.

Responsibilities:

• Conduct telephone intakes with new or potential clients
• Coordinate all scheduling activities, including replacement and substitute caregivers
• Work with Care Coordinator to resolve client, family and caregiver differences
• Maintain files to meet department standards
• Monday through Friday, 9 am to 5 pm with on-call

Qualifications

• Scheduling experience in a home care environment/ore a related field
• Articulate, with strong verbal and written skills
• Organized and detail-oriented: good documentation skills