Casual Customer Service Supervisor - Cape Lewes Ferry

CASUAL CUSTOMER SERVICE SUPERVISOR

Location:

Lewes, DE

Hourly Rate: $20.00

Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts in support of the departmental needs

Opening Date:
October 13, 2026 Closing Date:
Until Filled

This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales;

handling and resolving customer-related issues; and performing a variety of administrative duties. Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts in support of the departmental needs. Additional shifts will be required based upon business needs.. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.

• Supervises a sales and customer service team training, coaching and counseling staff
• Assists with setting up, promotion, selling and up-selling of all events and products offered to the public
• Handling of, and resolving of, customer complaints
• Tracks, monitors, measures productivity
• Provides the highest level of customer service and professionalism to all internal and external customers

• Strong ability to supervise and motivate employees
• Ability to handle multiple tasks, projects, and priorities
• Good verbal and written communications skills
• Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products
• Cash handling experience
• Ability to provide superior customer service to everyone by responding in a courteous and efficient manner

• High school diploma or equivalent.
• Two years of supervisory experience preferred
• Two years of experience in sales, call center operations, or customer service

• Possession of a valid motor vehicle operator's license

• Applicants will be subject to a background check
• Subject to pre-employment drug testing
• Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay