Customer Success Manager

## Role overview

We are seeking experienced
** Customer Success Managers
** to own post-implementation customer outcomes for our B2B SaaS platform. This role is responsible for driving adoption, value realization, and long-term customer retention across assigned accounts.

You will act as a trusted partner to customers, working cross-functionally with Product, Account Management, Support, and Sales to ensure customers achieve their business objectives.## Key responsibilities### Customer Adoption & Value Realization
* Own the customer relationship post-onboarding and through renewal cycles
* Drive product adoption and usage aligned to customer business goals
* Ensure customers realize measurable value from the platform### Account Health & Retention
* Monitor account health, usage trends, and risk indicators
* Proactively identify and mitigate churn risks
* Support renewal processes in partnership with Account Managers### Engagement & Strategic Guidance
* Conduct regular customer check-ins and business reviews
* Guide customers on best practices and product capabilities
* Serve as a trusted advisor to operational and business stakeholders### Cross-Functional Collaboration
* Partner with Product and Support to resolve customer issues and escalate feedback
* Collaborate with Account Management on expansion and renewal strategies
* Provide structured customer insights to inform roadmap and service improvements### Process & Reporting
* Maintain accurate customer data, engagement notes, and health metrics in CRM systems
* Track key success metrics including adoption, retention, and customer satisfaction### Qualifications
* 4–7+ years of experience in
** Customer Success or Account-focused roles
** within
** B2B SaaS
*** Proven experience managing customer relationships post-implementation
* Strong ability to communicate complex concepts clearly to customers
* Excellent organizational, analytical, and problem-solving skills
* Ability to manage multiple accounts and priorities effectively###

Preferred Experience
* Experience supporting enterprise or mid-market customers
* Familiarity with SaaS subscription models and renewal cycles
* Experience working with cross-functional teams in structured environments
* Exposure to technical or workflow-heavy products is a plus###

What We Offer
* Opportunity to manage strategic customer relationships
* High-impact role focused on long-term customer value and retention
* Competitive compensation and comprehensive benefits
* Collaborative team environment in
** Lewes, DE**### Compensation Base Salary Range::
$95,000 – $125,000

Additional::
Performance bonus, equity, and full benefits## At a glance

Location:

Lewes, DE

Employment type:

Full-time Location type:
On-site Department:
Sales & Customer Success Apply for this role## Apply for Customer Success Manager Fields marked with
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