IT Account Manager

Overview

The IT Account Manager is a client-focused, relationship-building role dedicated to ensuring client satisfaction, retention, and long-term growth. As a trusted advisor, you’ll connect business goals with technology solutions across Managed IT services, VoIP, cybersecurity, and infrastructure.

You’ll lead strategic conversations, manage renewals and licensing, identify upsell/cross-sell opportunities, and collaborate with technical leaders. This is a full-time, hybrid role based in Lewes, Delaware, reporting directly to the VP of Sales & Marketing — and offering strong growth opportunities within a rapidly expanding team.

$60,000.00/yr - $60,000.00/yr

• Serve as the primary relationship owner for assigned clients (non-support).
• Build long-term, trust-based client relationships to ensure satisfaction and retention.
• Lead client onboarding, implementation planning, and account transitions.
• Conduct and lead Quarterly Business Reviews (QBRs) with performance insights.
• Collaborate with technical leaders on IT roadmaps and budget planning.
• Identify and manage upsell/cross-sell opportunities across service lines.
• Track contracts, renewals, licensing, and agreement health.
• Maintain accurate CRM records and forecasting data.
• Support content strategy and annual planning for client accounts.
• Manage 100+ accounts, prioritizing based on complexity and revenue.
• Approximately 25%+ local travel for client meetings.
• Advocate internally for client needs and ensure cross-team collaboration.
• Demonstrate strong customer service, strategic thinking, and follow-through.

• 2+ years in account management, client success, or similar.
• Proficiency with CRM systems and Microsoft Office.
• Ability to advise and sell at manager level and above.
• Strong problem-solving and decision-making skills.
• Basic understanding of cloud infrastructure concepts.
• Alignment with company values and a collaborative team culture.
• Willing to complete a drug screen & background check.
• Experience with Hub Spot.
• Familiarity with EOS or similar accountability frameworks.
• Certifications in MSP, IT account management, cybersecurity, or telecom are a plus.
• Hybrid: 1-2 days per week at the office.
• Increased onsite time during onboarding.
• Must live near Lewes, Delaware (no relocation provided).

• 401(k) with employer match
• Competitive wages
• Paid time off
• Employer-sponsored team events

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Project Management
• Industries: IT Services and IT Consulting

Apply BELOW