IT Support Analyst
Listed on 2026-10-19
-
IT/Tech
IT Support, HelpDesk/Support
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Location Sutton Support Centre
Salary £28,000 per Annum, plus the chance to earn up to £2k discretionary bonus over each year pro rated.
Salary £28,000 per Annum, plus the chance to earn up to £2k discretionary bonus over each year pro rated.
Contractual hours 37.5
Basis Full time
Region SM1 4AF
Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more...
Job category/type Store Operations
Date posted 15/10/2026
Job reference REQ
2524
IT Support Analyst
We are seeking a customer-focused IT Support Analyst to join our IT team. As the first point of contact for technical issues and service requests, you will provide first-line support, troubleshoot IT problems, and ensure an excellent user experience across the business.
Key Responsibilities- Provide first-line support for IT incidents and service requests.
- Log, prioritise, and manage tickets through the ITSM system.
- Troubleshoot issues relating to Windows, macOS, Linux, Microsoft 365, Wi-Fi, VPNs, and business applications.
- Support user account administration, password resets, MFA setup, and Active Directory/Entra .
- Assist with laptops, desktops, mobile devices, printers, and AV equipment.
- Escalate complex issues to senior IT teams when required.
- Maintain accurate ticket records and contribute to knowledge base documentation.
- Ensure service levels (SLAs) and customer satisfaction targets are met.
- Basic knowledge of computer hardware, operating systems, and Microsoft 365.
- Strong customer service, communication, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and manage competing priorities.
- 0-2 years' experience in an IT support, service desk, helpdesk, or customer facing role desirable.
- CompTIA A+ or Network+
- ITIL 4 Foundation
- Google IT Support Professional Certificate
- Microsoft 365 Fundamentals or other Microsoft certifications
EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, , and Harvey & Thompson Limited are trading names of Harvey & Thompson Limited. Registered in England and Wales No. and VAT number .Registered office:
Times House, Throwley Way, Sutton, Surrey SM14AF
Authorised and Regulated by the Financial Conduct Authority for Consumer Credit (please note that Cheque Cashing, FX, retail purchases and sales are not regulated by the FCA). Our Firm Reference Number is 677994 and we can be found on the Financial Services Register. Members of the NPA (member no.000351), CCTA(member no.CCTA
501), and CSA (member no.845).
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