Services Manager

Everyone deserves a safe place to call home.

Company Limited by Guarantee num ber 1741926 Charity Number 287779 Registered in England as Single Homeless Project

shp Single Homeless Project

• Job title:
  
  Services Manager
• Delegated Authority:
  Level 7
• Team:
  Lewisham Vulnerable Adults Accommodation Service
• Responsible to:
  Regional Services Manager/Assistant Director
• Responsible for:
  Team Manager and Frontline Staff

Having somewhere safe to live can create the stability someone needs to begin rebuilding the rest of their life. The Services Manager exists to make sure people living in our Lewisham Vulnerable Adults Accommodation Service receive not only safe, well-managed accommodation, but the consistent and purposeful support they need to strengthen their wellbeing, regain control and move towards greater independence.

LVAAS supports 60+ adults who have experienced homelessness and multiple disadvantage, which may include poor mental health, substance use, contact with the criminal justice system and difficulties sustaining accommodation. The Services Manager will lead the effective delivery and continued development of the service, creating a psychologically informed and strengths-based environment where people are treated as individuals, their goals shape their support and barriers to progress are actively addressed.

Working through and alongside the Team Manager, the role will create the conditions for staff to deliver confident, thoughtful and high-quality practice. The Services Manager will maintain oversight of service quality, safeguarding, housing management, performance and resources, ensuring the service is safe, responsive and delivers against its contractual requirements.

Strong partnership working will be central to achieving this. By building effective relationships with Lewisham Council, referral partners, statutory and specialist services and the wider community, the Services Manager will help ensure clients can access the right support at the right time and that opportunities for recovery, inclusion and sustainable move-on remain at the heart of the service.

Lead the delivery and development of LVAAS, ensuring the service is safe, responsive, personled and meets contractual requirements, organisational standards and local priorities.

Work with the Team Manager to maintain consistently high standards of practice and ensure staff understand what good support looks like for the people using the service.

Ensure support is psychologically informed and strengths-based, with clients’ goals, choices, strengths and circumstances central to assessment and support planning.

Maintain oversight of service quality and identify areas for improvement, ensuring clear actions are implemented and their impact is reviewed.

Ensure incidents, concerns and patterns within the service are identified, reviewed and used to strengthen practice and service delivery.

Maintain effective referral and assessment arrangements with the Lewisham Vulnerable Adults Pathway supporting appropriate and timely access to the service.

Ensure clients have up-to-date Support & Safety Plans & Risk Assessments.

Ensure staff use persistent and creative approaches to engagement where clients find it difficult to engage with support, balancing choice, positive risk-taking and safeguarding responsibilities.

Embed a focus on move-on from the beginning of a client’s stay, ensuring people are supported to develop the practical skills, confidence and connections needed to sustain future accommodation.

Monitor occupancy and move-on performance, responding to barriers that contribute to avoidable voids, delays or tenancy breakdown.

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