Document Operations Specialist

Document Operations Specialist

On‑site position in Lewiston, Idaho

Help build a person‑focused and economically sustainable health‑care system.

We need someone who is meticulous and organized. If you pay attention to details and can work efficiently to meet deadlines, we want to hear from you.

• A keen eye for detail to ensure quality work
• The ability to work independently and as part of a team
• Basic mechanical aptitude to operate and maintain equipment
• Excellent time‑management skills to meet workload priorities and deadlines

• Basic math and PC skills
• Ability to understand, follow, and perform detailed work procedures under pressure
• Flexibility in working hours and excellent attendance
• Strong organizational and mechanical aptitude
• Ability to perform repetitive physical tasks and stand/walk for prolonged periods
• Basic knowledge of U.S. Postal Service mailing rules and regulations
• Experience with AI tools and technologies to enhance productivity (highly desired)

• Proficient PC skills, 10‑key calculator usage
• Good organizational skills
• Communication with vendors and PC support regarding equipment problems
• Knowledge of scanning equipment, PC, and Windows experience

• Document Operations Specialist I – High School Diploma or GED plus basic mail center, imaging, inventory, office or USPS experience (or equivalent). Valid state driver’s license may be required.
• Document Operations Specialist II – High School Diploma or GED plus one year of related production experience. Valid driver’s license may be required.
• Document Operations Specialist Senior – High School Diploma or GED plus 2‑3 years of experience. Valid driver’s license may be required.

• Sort and prepare documents, open envelopes, remove contents, remove staples, tape torn pages, flatten documents.
• Utilize imaging scanner/PC combinations to index and scan claims, membership documents, corporate records following procedures.
• Verify documents imaging quality, inspect images for legibility.
• Commit all scanned documents to appropriate systems (RADAR, Query System) for retrieval.
• Identify and sort documents by job type for different departments.
• Operate PC‑based mail processing equipment (inserters, sorters, meters).
• Receive, sort, distribute incoming mail, prepare outgoing mail/packages for shipping.
• Maintain postage in meters, record meter readings.
• Encrypt accuracy and quality checks before mailing.
• Perform daily preventive maintenance, minor repairs.
• Document and report production issues to Lead/Supervisor.
• Maintain cleanliness of equipment and work areas.
• Record and document daily work to ensure timely turnaround.
• Maintain confidentiality and HIPAA compliance.
• Secure work areas, maintain adequate supplies.
• Operate equipment at 85% (Level II) / 90% (Senior) of manufacturer’s rated capacity.
• Maintain error ratio