Social Services & Administrative Coordinator

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

• Provide administrative support to the Department Head and provide support to the Department to help ensure that the needs of the department are served.
• This position will be responsible for all tasks related to coordinating crisis services for individuals and families in need, including direct financial and in-kind support, and referrals to partner agencies
• This position will support the Corps Officers with administrative tasks, and general office management

• Respond to client questions through walk-in, email, and phone requests
• Determine eligibility for assistance based on established guidelines
• Prepare material assistance for clients during designated hours, assuring close coordination with the Salvation Army thrift store and maintaining the food pantry to standards required by state and local agencies for commodities and food preservation
• Work with volunteers to help interview clients and prepare individual assistance types
• Coordinate with other agencies in the LC Valley for up-to-date information
• Provide referrals to appropriate/relevant resources, both external and internal, for short-term and more serious long-term needs
• Attend workshops, conferences, and meetings assigned by the Corps Officers
• Ensure accurate data entry for clients and services rendered
• Maintain/update records, filing system, and digital database for Social Services expenses as required
• Perform service outreach when possible, in Coordination with Corps Officers
• Sort, process, and record incoming mail (both P.O. Box and Office Lockbox)
• Pay Corps bills, tracking expenses/records in the AP system.
• Manage donations and local banking with the oversight of Corps Officers and DHQ
• Use phone and email daily to respond to general business and operation questions.
• Provide support services to Corps Officers and other staff as needed.
• Assist with special events, community events, and holiday programs as assigned.
• Operate Salvation Army vehicles when required for administrative tasks.
• Perform other job-related tasks and functions, as assigned

• College degree preferred; high school diploma or GED required
• 2 years or more experience in Social Work or related field preferred
• An understanding of and willingness to abide by The Salvation Army's mission, philosophy and practices, as well as represent The Salvation Army throughout the community

• Ability to understand and comply with The Salvation Army policies for funding dispersal
• Ability to discern and make appropriate decisions for service
• Demonstrate consistency and compassion in meeting physical, emotional, and spiritual needs (either through direct assistance or referral) of the client population
• Willingness to work collaboratively and interactively with local nonprofits and resource networks
• Ability to quickly learn various online TSA tools required for position
• Ability to communicate effectively with a diverse client population
• Strict adherence to client confidentiality
• Ability to work efficiently under pressure
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Detail oriented and attention to detail
• Basic office and computer knowledge:
  Excel, Word, Power Point, fax, phone, email, etc.
• Self-starter, and ability to work well with team
• Strong use of the English language in verbal and written communication
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• General accounting or bookkeeping knowledge
• Proficient typing skills
• General knowledge of business protocols, or willingness to learn them
• Ability and willingness to keep information confidential
• Money handling experience, and accurate counting required
• Driving:
  Must possess valid State of Washington or Idaho driver's license, be able to pass the Salvation Army motor vehicle report standards, and have at least three years experience as a licensed driver.

• Microsoft Office products suite - Word, Outlook, and Excel required
• Working…