Service Advisor

Service Advisor – Rogers Motors

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Base pay range $60,000.00/yr - $/yr

The primary mission of the Service Advisor is to ensure that our customers are driving safe and reliable vehicles. The Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requests, verifies warranty and service contract coverage, performs walk‑around inspections, develops estimates, writes repair orders, and maintains customer rapport and records.

• Greet customers in a timely, friendly manner.
• Schedule appointments with customers.
• Maintain Customer Satisfaction Index rating.
• Maintain a dealership‑prescribed standard for hours per customer repair order written and effective labor rate.
• Ensure all open repair orders or work in process is kept up to date and closed within 30 days.
• Ensure all documentation is provided on the repair orders for warranty purposes.
• Accomplish the forecast established by the general manager and service manager.
• Make every effort to ensure that technicians completely repair all vehicles on the first visit.
• Maintain follow‑up on additional items found in need of repair.

• High school diploma or the equivalent.
• Valid driver’s license and good driving record.
• Experience with industry‑specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision‑making and problem‑solving skills.
• Ability to communicate with technicians, customers, and management.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.

• Dealer track DMS knowledge helpful.
• Experience with industry‑specific software.
• Two years of experience in a dealership position.

The Service Advisor works in the service area, an open area of the showroom. The position requires stooping, bending, and moving throughout the service department. The individual will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non‑hazardous materials. Road‑testing of vehicles may also be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Entry level

Full‑time

Other

Automotive

Rogers Motors is a drug‑free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver’s license with an acceptable safe driving record.