Field Technician

Field Technician

3 days ago – Be among the first 25 applicants.

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Be part of Western States Equipment’s team, delivering service to customers on the road and at sites.

• Conduct machine performance and diagnostic tests, interpret results, and decide on repair scope.
• Use troubleshooting methods to diagnose and repair machine and attachment failures, following Time Requirement Guidelines (TRG).
• Escalate unresolved issues to Technical Communicators for further research and assistance.
• Adapt knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models.
• Work in the field, shop, or at customer locations, including overtime and overnight assignments.
• Repair machines without error and consistently within the TRG.
• Address warranty and service letter issues efficiently and promptly.
• Use web‑based STW, SIS, and ET to address technical issues and perform all required tasks in accordance with procedures.
• Conduct business professionally, maintaining self‑control, integrity, and a professional image.
• Adhere to all customer requirements while on the job site.
• Order parts needed for repairs and evaluate them for reusability and failure causes.
• Complete service reports, time entry, and other paperwork on a laptop and submit daily via e‑mail.
• Communicate machine issues, resolution plans, and repair status to customers.
• Adhere to all customer care standards.
• Advocate safety at Western States and follow all applicable safety policies, procedures and standards.
• Serve as a training and team member in support of Western States’ strategic programs, projects, and initiatives.
• Promote the corporate vision, mission, and values.
• Perform other duties as assigned.

• Excellent customer service skills.
• Ability to self‑schedule and perform duties with minimal supervision.
• Knowledge and use of Microsoft computer products or comparable systems.
• Ability to establish and maintain effective working relationships with customers, vendors, employees and the public.
• Knowledgeable in all Caterpillar machine systems.
• Ability to work overtime with minimal notice.
• Ability to drive long periods of time and travel away from home as required.
• Consistent attendance.

• Proof of high school diploma or GED.
• Associate’s degree or technical training from an accredited vocational school preferred.
• Five years of experience in diagnosis and repair of heavy equipment (scrapers, crawler tractors, loaders, excavators, off‑highway trucks; Caterpillar experience preferred).
• Prior experience in troubleshooting methods and systems required.
• Must own required tools.
• Must hold a current CDL with air‑brake experience and an acceptable driving record; must meet DOT requirements.
• Must be able to communicate in English (speak, read, comprehend, write).

• Must stand for long periods, walk, sit, climb stairs, reach, push, pull, lean, and twist.
• Must lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice.
• Must meet all safety requirements for applicable safety policies.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety‑sensitive.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Agriculture, Construction, Mining Machinery Manufacturing

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