Systems Analyst Strategic Portfolio Management

Peaks Regional Office

Full time

R184907

The Systems Analyst collaborates with business, clinical, and technical subject matter experts, Strategic Portfolio Management (SPM) leaders and stakeholders, IT/DTS partners, and other shared support teams across Intermountain Health to analyze, design, build, test, implement, and technically and functionally support a spectrum of digital solutions. The role supports the end-to-end SPM lifecycle, including intake, idea, demand, project, resource, and agile work management such as enhancements, defects, stories, epics, and sprints.

The position applies problem solving, learning agility, interpersonal communication, project management, documentation proficiency, process improvement, and technical Service Now expertise. The ideal candidate proactively identifies opportunities, recommends innovative solutions, and coaches process owners through discovery, documentation, development, deployment, and continuous improvement to achieve strong business, clinical, and operational outcomes.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states:
California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote. Minimal travel may be expected for trainings or meetings. |

Schedule:

Monday - Friday, 8AM - 5PM MST.
* Expected to support business hours in Mountain Time Zone & occasional off-hours availability may be required to support implementations.

• User support: Performs operational systems tasks and maintenance. Supports user’s dayto-day needs. Solves low to moderately complex issues, incidents, and problems according to agreed upon service levels and according to IT/DTS standards.
• Requirements gathering: Gathers and documents requirements through stakeholder identification and interviews, research, competitive analysis, and user feedback. Works to align requirements against best practices, system KPIs and technology capabilities.
• Analytics: Under supervision, collaborates on implementation of analytics services, including creation, distribution, and management of dashboards and reports. Works to translate customer metrics and KPI requirements into reports and dashboards.
• Project management: Participates in the creation and management of project management schedules and activities. Consistently meets agreed upon deadlines or escalates issues, concerns, and barriers to key project leaders. Assists with the prioritization of tasks/assignments.
• Digital and Service Now SME: Applies strong knowledge of digital tools, Service Now capabilities, and leading practices to help the product team and stakeholders understand what is possible, shape practical solutions, and identify where Service Now capabilities can add value. Proactively brings forward ideas and recommendations, guides solution conceptualization, strategy, design, configuration, implementation, adoption, and measurement, and performs light Service Now development and configuration within established platform standards and governance.
• Usability: Under supervision, applies usability best practices, usability research, data analysis, and quality improvement principles in the development of solutions.
• Quality Assurance: Follows standard testing methodologies, ensuring digital tools and solutions meet requirements.
• Training: Participates and collaborates in the development and delivery of training, as well as knowledge-based materials for use by peers or end users.

• Domain and lifecycle modeling: Uses systems-thinking skills…