Branch Manager, Product Support

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation
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By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

• Convey Warmth and Empathy
  - Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen
  - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust
  - Take ownership, act with urgency, and follow through on commitments.
• Say Thank you
  - Express genuine appreciation for effort, feedback, and collaboration.

• Works closely with Regional Manager, in alignment with Caterpillar, to develop and implement initiatives designed to grow our parts and labor share in the construction industries segment of business.
• Develops, influences and is responsible for annual budgets of assigned branch for parts and service departments. Updates and revises budget yearly in accordance with company guidelines. Oversees and manages expenses in conjunction with store management.
• Effectively communicates goals, provides resources and direction, and ensures all targets and metrics are met successfully.
• Leads assigned branch to meet or exceed all budgeted and dealer excellence objectives in alignment with corporate strategy.
• Collaborates and works directly with Regional Product Support Sales Managers and local Product Support Sales representatives to ensure effective engagement, interaction and necessary communication exists between Product Support Sales Reps and Product Support operations to achieve Gold Standard client experience and successful results for the organization.
• Analyzes and monitors financial statements and initiates changes as necessary. Ensures proper and consistent accounting exists throughout assigned region.
• Evaluates client expectations and demands and analyzes Western's ability to meet those expectations and demands. Works with Parts and Service personnel to ensure clients receive a unified product support solution.
• Creates consistent processes that can be easily replicated at all locations within region ensuring a consistent client experience.
• Identifies and implements marketing plans to ensure profitable parts and service growth opportunity.
• Evaluates Western's position as it compares to competitors, works to keep competition from taking clients, anticipates customer needs and offers services as needed to keep clients from going to the competition.
• Promotes and manages all client care standards.
• Works within and promotes corporate vision and values of the organization.
• Performs other duties as assigned.

• Supervises Parts and Service employees for branch location. Performs annual performance reviews and determines accurate compensation. Administers discipline; authority to hire and terminate employees.
• Plans, organizes, directs staffs and manages Parts and…