Jack Box - TEAM LEADER

Position Summary

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• Guest Expectations:
  Well-Trained — train and coach team members using Guest Expectations materials; model calmness during busy times; ensure team members are knowledgeable on job requirements.
• Neat and Well-Groomed: enforce uniform and grooming standards; model a professional appearance.
• Friendly: consistently engage guests with a positive attitude; coach team to uphold hospitality standards.
• Well-Staffed: maintain restaurant cleanliness, assist with order taking and cashiering during busy times; ensure readiness to serve guests as they arrive; follow scheduling, breaks, and timekeeping policies.
• Food Tastes Great: monitor food quality, presentation, and temperature; retrain as needed.
• Consistent and Quick Service: model urgency and help team deliver fast, accurate service; assist with order taking during busy periods.
• Order Accuracy: ensure accurate orders; follow up on errors to prevent recurrence and minimize errors.
• Food Safety: follow all food safety and quality policies; complete Food Safety Checklists each shift.
• Brand Ambassador: represent and inspire pride in the Jack in the Box brand.
• Focus on the Guest: treat guests and employees with care and respect; proactively address guest needs; resolve complaints with a guest-focused approach.
• Team
  
  Skills:
  
  lead as a positive, dependable team player; manage floor resources and ensure compliance with JIB standards and labor laws.
• Commitment: thrive in a fast-paced environment; maintain restaurant cleanliness and product quality; take corrective action as needed; train others on products, menus, and systems; manage cash handling; uphold policies and standards.
• Front of Restaurant: supervise guest service (dine-in and drive-thru), interior and exterior cleanliness, and overall guest experience; ensure orders are prepared timely and accurately.

• Workstation Operations: supervise and train team members; ensure compliance with procedures, systems, standards, food safety, security, and cash handling.
• Guest Service: maintain exceptional guest experience through training and accountability; respond to guest concerns professionally.
• Leadership: foster a friendly, safe, and engaging restaurant environment; conduct onboarding and training; provide feedback and recognition; monitor personal and uniform cleanliness; inform management of issues.

• Grill, Assembly, Prep, Fryer, Interior, Exterior, Receiving & Storage: perform duties across preparation, cooking, assembly, stocking, cleanliness, and storage; ensure food safety and quality; maintain equipment and workstations.

Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.

Knowledge/Skills/Abilities: At least 18 years old; complete Team Leader training classes;
Serv Safe certification where required; proficient in English; strong interpersonal, math, organization, and planning skills; able to work with diverse groups; self-starter with integrity; basic computer skills; able to train others on Jack in the Box systems and tools; capable of handling responsibilities with accountability.

Physical Requirements: ability to stand/walk most of shift; lift/carry 15–25 lbs; able to hear and take orders, operate a cash register, and read video monitors.

Reasonable Accommodation: Feast Foods, LLC dba Jack in the Box will provide reasonable accommodations to qualified individuals with disabilities; this description applies accordingly.

Note:

Any applicant offered employment will review and sign an agreement submitting most employment-related disputes to binding arbitration.