Service Supervisor

Service Supervisor

Job Description

Reports To:

Front End Manager
Position Type:
Houry

Location:

Retail Store
Department:
Front End
Date:
June 2023

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment
where the different strengths and perspectives of each associate are both recognized and
valued. Bring your energy and unique perspective to the Intermountain Divisionandyou
willhave the opportunity to grow with us professionally and personally.

You willbe part of a
team that genuinely cares about helping you succeed.

You willwork alongside talented
colleagues, many of whom build long careers while progressing through multiple roles and
making a difference in our communities.
Albertsons Companies is working to become the favorite food and drug retailer in every market
it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing
plants with over 250,000 employees across 34 states and the District of Columbia. The company
is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons,
Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super
Saver, United Supermarkets, Market Street and Amigos.

Ensures that all customers receive fast, friendly, accurate checkout service by passionately
implementing the spirit of customer first, second to none. Manages and schedules duties of
Front End Clerks, Courtesy Clerks, and Customer Service Clerks.

• Handles customer relations in a positive manner, including effective resolution of customer
  complaints.
• Provides fast, friendly, courteous and excellent customer services, handles customer
  relations, performs checking duties and supervisor functions on cash registers when necessary,
  and engages in suggestive selling and other sales techniques.
• Serve as overflow cashier as necessary.

• Directs and supervises front end activities including: monitoring customer traffic and service
  level, coordinates and implements front end and service programs, ensures cleanliness, safety
  and appearance of Front End physical area, and monitors inventories and ordering Front End
  supplies and merchandise.
• Ensures front end is operational and that it projects a positive image.
• Handles and is accountable for cash flow and controls including: safe transactions, loans and
  pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
• Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes,
  scan pricing errors and system failures and other emergencies.
• Responsible maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Supervises store employees in the presences or absences of Store Manager.
• Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.
• Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.
• Position is high stress and requires a high degree of flexibility.
• Performs complete store walks, delegate tasks and follows through to ensure completion as assigned.
• Monitors in stock conditions and replaces product as needed.
• Assists in maintaining a clean and safe work environment within the store.
• Responsible for performing basic cash-office functions.
• Responsible for compliance to company policies and procedures.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.
• Job duties and…