Senior Services Specialist; Lewiston

Senior Services Specialist

Make a difference in the lives of seniors and adults with disabilities as a Senior Services Specialist in Lewiston. In this role, you'll serve as a trusted resource - helping individuals and families navigate available services and make informed decisions that support independence and well-being.

You'll respond to calls and inquiries, providing clear, impartial information about community resources and programs. Using established screening tools, you'll assess eligibility and authorize services such as home-delivered meals, homemaker support, and caregiver respite. You'll guide individuals through program orientation, connect them with appropriate services, and maintain accurate records of all interactions in a statewide database. Your work will also include maintaining up-to-date resource information, advocating for clients, and supporting outreach efforts to educate the community about available services and protections.

We're looking for a compassionate, organized professional who thrives in a fast-paced, service-focused environment. You'll bring strong communication and customer service skills, with the ability to listen, assess needs, and provide thoughtful guidance. A successful candidate will be comfortable managing a high volume of calls, entering and tracking data, and maintaining detailed, accurate documentation. Sound judgment, discretion with confidential information, and the ability to prioritize tasks effectively are essential.

A collaborative approach and genuine commitment to helping others will set you apart.

If you're passionate about connecting people to the resources they need, we encourage you to apply.

Enjoy excellent benefits, including retirement, 15 vacation days per year, 12 sick days per year, 14 paid holidays, and tuition assistance.

Minimum Qualifications:

High school diploma or general education degree (GED) and a minimum of two years full-time equivalent related experience is required; or equivalent combination of education and experience.

Starting pay range: $18.00 - $21.00

Work Site

Location:

Aging and Adult Services, Lewiston Office

Work Schedule:

Typically Mon-Fri 7:30-4:00

Employment is contingent upon successful completion of background check and proof of degree if required for this position. Application materials include: resume, cover letter. Applications ONLY accepted through the North Idaho College Website!