Office Assistant II

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Department of Health and Human Services (DHHS)

Opening Date:
December 31, 2025

Closing Date:
January 14, 2026

Job Class Code: 6538

Grade:08

Salary: $16.07 - $22.25 per hour*

* This is inclusive of a 4.00% recruitment and retention stipend

Position Number:

Location:

We have an anticipated vacancy in our Lewiston office.

This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service.

As a member of a fast‑paced team‑oriented office environment, a well‑qualified candidate will be professional, well spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to:

• Responsible for primary management of incoming calls to the Bangor OCFS on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office – Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program;
• Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials;
• Redact adoption records for prospective adoptive parents;
• Burn CD's for Clifford Orders, Court, etc.;
• Filing closed assessments and permanency records;
• Supporting other administrative processes for OCFS programs as needed.

To qualify, you must have training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and
2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures. All positions in this classification assume the qualifications of:
Office Assistant I.

• Outlook or comparable e‑mail application
• Excel or comparable spreadsheet application
• MS Word or comparable word processing application
• Performing receptionist duties
• Data entry (both narratives and billing data)
• Keyboarding (words per minute)

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS, is responsible for ensuring the safety, permanency and well‑being of children and families through community networks, local resources, and life‑long family connections throughout Maine.

For additional information about this position,…