Access Coordinator

Access Coordinator

Location:

Lewiston, 04240
Job Code: 12987
Department:
Other
Full Time / Part Time Status:
Full Time

The Access Coordinator is the first point of contact for Sweetser and will provide exceptional customer service while projecting a positive and professional image. The ideal candidate will be knowledgeable of available resources and will assist clients who are seeking services by providing information and immediate access to Sweetser programs.

• Receive and process all incoming calls using a multiline phone.
• Collect and input into the Electronic Health Record all required registration, demographic and insurance information.
• Answer phone calls quickly and professionally, assist callers and transfer if necessary.
• Assist clients with scheduling and rescheduling appointments on the phone and in person.
• Check clients in for appointments, verify client information, and make necessary updates.
• Gather information from clients, including scanning documents.
• Process client paperwork including release of information and collection of copays as appropriate.
• Identify, utilize and maintain resources needed to communicate effectively with internal and external customers.
• Perform all other duties as assigned.

• High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.

• Valid state driver's license.

• Experience in a healthcare setting, working with insurance companies, referral sources.
• Experience working in a call center environment a plus.
• Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.
• Strong communication skills.
• Ability to provide exceptional customer service.
• Ability to multi-task and to be flexible.
• Demonstrate the ability to operate basic office equipment, including telephone, copier, fax, computer, and printer.

Entry level

Full-time

Other

Mental Health Care

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