Retail Operations Associate FY

Title:

Retail Operations Associate (FT, FY)

Position

Purpose:

The Retail Operations Associate's primary responsibility is to deliver excellent one-on-one customer service, safely and efficiently preparing food, ensuring quality assurance, practicing responsible alcohol service, accurately processing transactions, and managing waste appropriately.

• Take and accurately prepare customer orders in an à la carte dining environment.
• Maintain production and inventory records.
• Ensure food safety by accurately labeling all items for content identification and allergen awareness.
• Manage various payment methods, including credit card, internal, and external charge transactions.

• Deliver catering orders, assist with event set-up and breakdown, gather materials for events, and provide event service.
• Assist on food platforms, monitor and oversee beverage stations, and promptly restock food and cereal areas within student dining when needed.

• Champion exceptional customer service, consistently aiming for the highest standards in every interaction.
• Actively cultivate a positive, inclusive workplace by practicing open, two-way communication and demonstrating a deep respect for all forms of diversity.
• Forge robust collaborative partnerships with colleagues across the entire Dining department and the broader university community.
• Be a flexible, supportive team member, readily assisting in other operational areas and executing all assigned duties with professionalism.
• Ensure adherence to sound environmental practices, including composting, recycling, and waste reduction. Maintain a high level of safety awareness and ensure all injuries are reported within 24 hours.

• High School diploma or equivalent combination of education and experience required.
• Serve Safe certification preferred.
• A valid Maine driver’s license desired.

• Previous experience in a collegiate food service environment desired.

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Commitment to customer service.
• Excellent written and oral communication skills.
• Exemplary organizational and time management skills.
• Ability to multi-task.
• Understands and thrives in a fast paced food service environment.
• Relates well to individuals and groups with varying backgrounds, perspectives, education and skills.

Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace.

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff.

Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207‑786‑6445 or via email at glexow.