Service Sales Specialist – Northeast REGION

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Service Sales Specialist – NORTHEAST REGION

REMOTE/WFH

Full-time

Description

Modula is the leading US manufacturer of vertical lift machines (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Franklin, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

• Passion
  - Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging.
• Pursuit of Excellence
  - Continuous improvement, committed, attention to detail.
• Accountability
  - Lead by example, follow through, integrity, create trust with team & customers.
• Agility
  - Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
• Teamwork
  - Proactive & effective communication, respect, humility, curious, open minded, diversity.

The Service Sales Specialist is responsible for driving service revenue growth by developing and managing relationships with both end users and dealers. This role involves promoting and selling service agreements, preventive maintenance packages, spare parts, and additional service offerings to maximize customer satisfaction and retention. The ideal candidate will have a strong background in industrial equipment service sales, a proactive approach to customer engagement, and the ability to coordinate with internal teams to ensure seamless service delivery.

• MAINE
• VERMONT
• MASSACHUSETTS
• CONNECTICUT
• RHODE ISLAND
• DELAWARE

(

Note:

Sales territory can be subject to change.)

• Develop and execute sales strategies to increase service revenue from both end users and dealers.
• Identify new opportunities for service agreements, spare parts sales, and preventive maintenance programs.
• Work closely with dealers to support their service sales efforts, ensuring alignment with company objectives.
• Act as the primary point of contact for end users regarding service offerings, contract renewals, and upselling opportunities.
• Establish and maintain strong relationships with key accounts, understanding their service needs and expectations.
• Conduct regular meetings with dealers to discuss performance, support needs, and training opportunities.
• Provide commercial support to end users and dealers to enhance customer satisfaction.
• Address customer concerns and ensure prompt resolution of service-related issues.
• Prepare and present service agreement proposals tailored to customer and dealer needs.
• Support on negotiating terms and pricing within company guidelines to secure long‑term service contracts.
• Ensure accurate documentation and processing of service agreements, working closely with internal teams.
• Work closely with the Service and Technical Support teams to ensure seamless service experience for customers.
• Monitor market trends and competitor offers to identify opportunities for differentiation.
• Provide insights and recommendations to improve service sales strategies and pricing models.
• Gather customer feedback and collaborate with marketing to develop promotional campaigns for service products.

Please note:

this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and…