Service Sales Specialist – Northeast REGION

Service Sales Specialist – NORTHEAST REGION

Modula USA is the leading U.S. manufacturer of vertical lift machines (VLM) and automated storage and retrieval systems. Our manufacturing plants are located in Franklin, OH and Lewiston, ME, with additional remote locations across the United States. Modula’s global headquarters is in Italy, and we have many locations worldwide.

Modula is committed to building an exceptional workplace that values growth and development of talented employees and leaders. We aim to innovate through a highly skilled and engaged workforce.

• Passion – Proud of our work, love what you do, positive energy, go the extra mile, engaging.
• Pursuit of Excellence – Continuous improvement, commitment, attention to detail.
• Accountability – Lead by example, follow through, integrity, create trust with team & customers.
• Agility – Flexible & adaptable, embrace change, ability to multi‑task, sense of urgency.
• Teamwork – Proactive & effective communication, respect, humility, curiosity, open‑minded, diversity.

The Service Sales Specialist is responsible for driving service revenue growth by developing and managing relationships with end users and dealers. This role involves promoting and selling service agreements, preventive maintenance packages, spare parts, and additional service offerings to maximize customer satisfaction and retention.

• MAINE
• NEW HAMPSHIRE
• VERMONT
• NEW YORK
• MASSACHUSETTS
• CONNECTICUT
• RHODE ISLAND
• NEW JERSEY
• DELAWARE

• Develop and execute sales strategies to increase service revenue from end users and dealers.
• Identify new opportunities for service agreements, spare parts sales, and preventive maintenance programs.
• Work closely with dealers to support their service sales efforts, ensuring alignment with company objectives.
• Act as the primary point of contact for end users regarding service offerings, contract renewals, and upselling opportunities.
• Maintain strong relationships with key accounts, understanding their service needs and expectations.
• Conduct regular meetings with dealers to discuss performance, support needs, and training opportunities.
• Provide commercial support to end users and dealers to enhance customer satisfaction.
• Address customer concerns and ensure prompt resolution of service‑related issues.
• Prepare and present service agreement proposals tailored to customer and dealer needs.
• Support negotiating terms and pricing within company guidelines to secure long‑term service contracts.
• Ensure accurate documentation and processing of service agreements, working closely with internal teams.
• Collaborate with the Service and Technical Support teams to ensure a seamless service experience for customers.
• Monitor market trends and competitor offers to identify opportunities for differentiation.
• Provide insights and recommendations to improve service sales strategies and pricing models.
• Gather customer feedback and collaborate with marketing to develop promotional campaigns for service products.

• Minimum of two (2) years of technical sales experience; experience in the VLM/ARS industries is a plus.
• High school diploma required; vocational school diploma or higher in a related field is preferred.
• Strong computer skills, including proficiency in current versions of MS Office; experience with SAP ERP is a plus.
• Strong knowledge of service agreements, preventive maintenance, and aftermarket support strategies.
• Experience working with both direct customers and dealer networks.
• Excellent communication, negotiation, and relationship‑building skills.
• Ability to work independently, manage multiple priorities, and drive results in a fast‑paced environment.
• Up to 80% travel, including customer site visits and dealer meetings within the assigned territory.
• Proximity to states within the territory or a major airport preferred.

Must be able to pass background check and drug screening.

Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are made without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistle blower activity, prior assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Disclaimer:
Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.