Team Leader, Retail

Overview

The Team Leader assists the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader promotes a safe and productive work environment for Team Members, customers, and vendors, and trains Team Members on the application of policies and procedures.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Customer Service through GURA:
  Greet the Customer;
  Uncover Customer’s Needs & Wants;
  Recommend Product Solutions;
  Ask to Add Value & Appreciate the Customer.
• Perform a combination of duties during 95 percent of the day, including:
• Execute basic, promotional, and seasonal merchandising activities.
• Open/Close procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow via the daily planner.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price changes.
• Resolve customer complaints to ensure a Legendary shopping experience.
• Adhere to loss prevention standards and respond to alarm calls as needed.
• Communicate with Team Members on job functions and financial goals.
• Operate cash register/computer and supervise cash handling procedures.
• Assist Team Members on application of policies and procedures.
• Ensure the safety and well-being of birds; sanitize and maintain poultry holding tanks and care for birds as required.
• Operate forklift and baler.
• Complete all documentation related to duties; obtain licenses or certifications as needed.
• May be required to perform other duties as assigned.

Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license.

Education: High school diploma or equivalent preferred, but not required. Regardless of education level, ability to read, write, and count accurately.

Basic computer skills; ability to read, write, and count accurately; strong interpersonal skills and ability to resolve issues ethically and with minimal conflict; ability to perform and execute principal responsibilities of Team Members.

• Working environment is generally indoors with moderate noise.
• Shifts vary by store but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to Company safety training and guidelines.
• Indoor floors and outdoor lots are hard surfaces; lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.

• Ability to move and transfer merchandise weighing up to 50 pounds.
• Ability to push/pull merchandise with equipment assistance up to 2,000 pounds.
• Ability to occasionally lift or reach overhead; frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb.
• Ability to move throughout the store for an entire shift and access all areas of the store.
• Ability to operate equipment such as dolly, handtruck, forklift, baler, computer, and cash register; forklift and baler requirements do not apply if under age 18.
• Ability to read, write, and count accurately to complete documentation; communicate effectively with team members and customers.
• Ability to process information/merchandise through the POS system; handle birds/poultry.
• Ability to complete training and certification to dispense propane (not required if under 18).
• Ability to travel as required to support district needs; ability to drive or operate a vehicle for business needs.
• This position is non-sedentary; ability to…