Service Coordinator

Service Coordinator

Company:
Three

PDS Inc.
Location
:
Lewisville, TX

Base Pay Range: $52,000.00/yr – $58,000.00/yr

Three

PDS Inc. is a leading distributor of industrial process control, pressure protection, control systems, and services in the southwestern United States, serving North, East, West Texas, Oklahoma, Arkansas, and New Mexico.

• Represent client professionally and courteously.
• Quote, coordinate, and assist with scheduling of repairs.
• Ensure targeted sales margins are met.
• Understand tools and processes available to resolve internal and external issues.
• Provide office support for technicians and sales and leadership (quoting, parts research, etc.).
• Manage orders in an organized manner ensuring rapid flow of repairs.
• Follow all order and repair management procedures.
• Research required parts list for repair quotes.
• Request quotes and orders from vendors as needed.
• Compile all documentation required to accompany invoicing.
• File all paper documentation of orders.
• Backup counter sales as needed.
• Travel as needed for training, meetings, or additional support.
• Perform other duties as assigned.
• Multi-task/Manage all duties while maintaining a positive “Think Customer” attitude.

• Basic knowledge of supply chain management and accounting.
• Positive attitude and willingness to learn.
• Self‑motivated and able to thrive without direction from supervisor.
• Ability to succeed in high‑pressure situations without frustration.
• Good organizational skills and willingness to complete required paperwork.
• Experience in customer service or inside sales.
• Excellent communication and people skills.
• Experience with order management software; SAP is a plus.
• Competency with computers; proficiency in MS Excel and MS Dynamics CRM is a plus.

• Ability to communicate effectively, both verbally and in writing, in English.
• Work in a team environment with eagerness to collaborate.
• Ability to operate office machinery (telephone, copier, fax, PC).
• Ability to wear personal protective equipment as necessary.
• Ability to lift up to 25 lbs.

• Medical insurance
• Vision insurance
• 401(k)