Collections Administrator

Why you’ll love it here!

• Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

Position Summary

• The Collections Administrator reports to the Credit & Collections Supervisor
• Located in Lewisville, TX
• Full‑Time
• Hybrid

The Collections Administrator plays a crucial role within our Collections team, focusing on the efficient collection of past‑due receivables and general administration of customer accounts. This position involves collaboration with the Service & Leasing departments.

Essential Functions & Responsibilities Collections Management

• Contact customers regarding overdue invoices and reconcile customer accounts as needed.
• Process Sales Information Sheets (SIF's), credit applications, and credit reference checks for management approval.
• Review credit holds and approve shipments of orders.

Administrative Duties

• Answer incoming calls and set up/maintain department and customer files.
• Generate various month‑end reports.
• Process general ledger adjustments.
• Identify and handle prepaid order conversions as needed.
• Process customer refund checks.
• Generate manual invoices/proformas as requested.

Support and Backup

• Research and resolve customer disputes.

Credit Information Handling

• Keep accurate notes within Customer Relationship Management (CRM) system to document all credit collection activity on accounts.

Competencies

• Attention to detail; gathers/analyzes information; and identifies and resolves problems in a timely manner.
• Works well in group problem‑solving situations.
• Actively seeks continuous knowledge and skill development.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs and requests for assistance.
• Excellent written and verbal communication skills.
• Strong conversational phone skills and experience dealing with customers.
• Contributes to building a positive team spirit.
• Exhibits objectivity and openness to others' views.
• Basic business math skills.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to deal with problems involving several concrete variables in standardized situations.

Qualifications & Experience

• 1‑2 years of relevant experience and/or training, or equivalent Military or practical experience.
• Previous experience with AS400 or a similar DOS‑based computer operating system, Global Edge.
• Working knowledge and experience with Microsoft Outlook, Word, and Excel.
• Basic PC proficiency utilizing Microsoft Windows XP, Vista, or Windows 7 operating systems.
• Hands‑on knowledge of ERP or CRM systems.
• Ability to successfully pass a background check post offer acceptance.

Pay and Benefits

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in Tri Mark’s benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

Equality and Diversity Statement

Tri Mark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Scam Alert

Tri Mark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. All communications with Tri Mark recruiters will come from an e‑mail address ending in  If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact

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