Customer Service Representative; French; Lewisville, TX

Position: Customer Service Representative (French) - Lewisville, TX
DTS is looking for experienced Customer Service Representative (French) for our Direct Client position based in Lewisville, TX

Job Description:

Reporting to the remarketing manager, the remarketing analyst is key-pointed at primary auction facilities. Duties include processing and sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement. Work involves independent judgment and decision making initiative. Customarily and regularly exercises discretionary authority. Time Spent:
Major

Duties and Responsibilities:

Monitor inspection guidelines are being followed by the various 3rd Party Inspection Vendors. Review 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement. Generate and analyze performance metrics for 3rd Party Inspection Companies. Manage 3rd party Inspection Companies vendor relationships to maximize accurate/timely Inspection Top Three

Skills:

Oral and written communication skills Conflict management skills Computer skills sufficient to manage multiple processes;

Required Skills:

Customer service experience Time Management Relationship building;
Desired

Skills:

Effective negotiation skills Investigation and problem solving skills Attention to Detail;
Ideal Candidate Profile:
Candidate with excellent customer service skills performing administrative duties with previous remarketing, automotive or auction experience. Ability to handle customer disputes and escalations through written and oral communication with the de-escalation skills. Previous experience in a high volume, team oriented environment with the ability to multi-task, problem solve and learning agility;