Data Center Field Engineer

Title - Data Center Field Engineer

Locations – Lewisville, TX 75067

Duration – 12 Months Contract with an extension

Pay Range: $30-$32/Hour

We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break‑fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top‑notch customer service and technical support.

• Break‑Fix:
  Must be able to work outside of normal business hours, including nights and weekends, when needed.
• Remote Hands:
  In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline, and IP transport environments.
• Cabling:
  Ability to work in overhead rack or grid for extended periods pulling long lengths of heavy cables, handling, installing, and troubleshooting Ethernet and fiber cables and connectors including CAT 5, CAT 6, structured cable, fan‑outs, single mode, multi‑mode, RJ45, and LC.
• Optical Testing and Troubleshooting:
  Perform all activities associated with physically placing equipment identified in project specification documents, including routing, lacing, labeling, terminating, and local/remote testing and turn up of ethernet, switchboard, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, BERT, RFC
  2544, Ether SAM (Y.1564), and IPerf (1G‑10G).
• Site Audits:
  Review project specifications to validate equipment placement, cable assignments and determine cable lengths, then document results in proprietary databases. Provide timely and accurate feedback to audit/survey requests.
• Racking and Stacking:
  Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. Use hand tools and power tools. Learn and retain physical and mechanical installation specifications.
• Decommissioning:
  Safely remove and dispose of outdated or failed hardware following data destruction protocols.
• Hardware Replacement:
  Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.
• Power Management:
  Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.
• Documentation:
  Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.
• AC and DC Power Equipment:
  Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.
• Oversight of 3rd Parties’ On‑Site Activities.

Experience:

3‑5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers.

• Team lead experience preferred.
• Soft Skills:
  
  Self‑starter with the ability to work independently without continuous supervision; team player with excellent interpersonal communication skills, especially with customers.
• Excellent organizational and administrative skills; effective written and oral communication skills in English.
• Ability to multi‑task and maintain composure in stressful and demanding work environments.
• Ability to think forward and learn and apply new concepts quickly.
• Understand and follow all common and industry‑specific safety standards to protect personnel and assure network integrity/reliability.
• Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
• Use Hyperscale systems and applications to communicate with the customer as needed.
• Adhere to Hyperscale standards to ensure work meets customer quality requirements.

• Ability to lift and move heavy equipment (up to 50 lbs.).
• Comfortable working in confined spaces and at heights.
• Ability to work in varying environmental conditions.