Software Delivery Specialist

Overview

At IPeople Healthcare, we know the importance of patient care, so we build patient-minded software and services for the healthcare industry. That way care providers can focus on working more efficiently to improve the quality of patient care.

Our foundation is an uncompromising dedication to product reliability, service, and support. We are committed to continually improving the quality and efficiency of our customer s experience with their data. After 20 years we continue to stay at the forefront of the healthcare technology sector, offering Services and Solutions for all user levels with diverse business needs.

In short, IPeople Healthcare is healthcare expertise applied to save lives and improve the quality of patient care literally.

We are unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

We are looking for talented Customer Success personnel to join our fast-paced, growing company. The Customer Success team plays a crucial role in our purpose-driven strategy by being the liaison between the customer and the company, ensuring their success with and adaptability of the software and services they have purchased, and being a primary stakeholder for all of the IPeople product suites.

The Customer Success delivery team member role boasts many responsibilities that directly and positively impact the business’s product and services lines that deliver purpose and value including:

• Analyze:
  Work with your team, project managers, sales & marketing, and the hospital to successfully deploy the current product and service offerings per the contract. Escalate where necessary in order to promote product usage and adoptability.
• Maintain:
  From time to time, a customer will change their infrastructure/systems, which will require us to perform maintenance on their products and interfaces. In other cases, new versions of our product could be released that will require us to modernize customer solutions they’ve acquired from IPeople. In either case, you and your team will be responsible for maintaining existing products and interfaces that need fixing/improvements, escalating where necessary, and ensuring the proper documentation has been updated both internally and to the customer.
• Improve:
  As a first line of contact for the hospital regarding their IPeople product and services suites during the implementation process, you will leave a major impression. This allows you to be a major stakeholder in the development and improvement of the products. You will have a voice and be expected to use it in order to create user stories for the products so that it can be improved to deliver more value, faster.

• Work committed tickets weekly from the ticket management system (AZURE) to completion.
• Participate in the planning, creation and grooming of project deliverable tickets.
• Deploy contracted software systems according to current standards and processes.
• Escalate tickets, following the proper escalation path, whenever necessary.
• Update documentation, where applicable, on final deployment to production systems.
• Help create documentation where needed to standardize common processes.
• Grow relationships with existing client base, displaying empathy and integrity.
• Provide feedback to internal teams on customer feedback and challenges.
• Participate on weekly status update calls, providing technical expertise into the IPeople delivery process.

• Bachelor’s degree in Computer Science (or related discipline) – or – equivalent professional experience
• 5 + years of hands-on work with Microsoft SQL Server in a production environment
• Core Technical Competencies
  • SQL Server Management Studio (SSMS): daily use for administration, scripting, backup/restore, and security configuration
  • T-SQL Expertise: design, optimize, and troubleshoot complex queries, stored procedures, table-valued functions, and user-defined functions
  • Performance Tuning: indexing strategy, execution-plan analysis, and resolution of locking/IO bottlenecks
  • IIS Administration: configure sites, application pools, and security…