Head of Digital Banking & Customer Platforms

Head of Digital Banking & Customer Platforms

The Head of Digital Banking & Customer Platforms leads strategy and execution of digital customer experiences including online/mobile banking, digital account opening, CRM, Mar Tech, contact center technology, and omni-channel journeys across retail, business, and commercial banking. Focuses on simplifying and modernizing acquisition and servicing experiences.

• Digital Banking Channels:
  Drives roadmap for online/mobile banking; expands self-service; improves UX and engagement.
• Digital Account Opening:
  Leads onboarding for retail, business, and commercial; reduces friction; integrates identity verification, fraud tools, and funding flows.
• Omni-Channel Journeys:
  Builds cohesive experiences across digital, CRM, Mar Tech, and contact center; partners with Marketing, CX, Operations, and Product.
• Contact Center
  
  Experience:
  
  Improves IVR, routing, chat, and agent tools; increases digital servicing and containment.
• Mar Tech Integration:
  Supports targeted engagement, personalization, and connected lifecycle journeys with Marketing.
• Vendor
  
  Collaboration:
  
  Partners with CRM, digital banking, onboarding, contact center, and Mar Tech vendors.
• Team Leadership:
  Leads teams across digital channels, onboarding, CRM, customer platforms, and Mar Tech integration.

• University (Degree) Preferred

• 10+ Years Required

• Physical Requirements:
  
  Sedentary Work

11PL

$204,000 - $291,000

Ever Bank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Ever Bank, N.A. is committed to the well-being of its associates. That s why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company s comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

• Tuition reimbursement
• Commuter Benefits
• Life and Disability Insurance

Posting end date: 1/2/26