IT Operations Technician

PDS Tech Commercial is hiring an IT Operations Technician in Lewisville, TX to support technology operations for a leading steel manufacturing company.

Schedule:

1st shift 8:00 am – 5:00 pm

Pay Rate: $29.00 – $34.00 per hour

Role Summary & Impact

As an IT Operations Technician
, you will maintain systems, devices, and infrastructure across the local division, ensuring reliable access to technology that supports employees, operations, and safety in a fast‑paced industrial environment.

What You’ll Do (Day-to-Day Responsibilities)

• Provide technical support via phone, email, chat, ticketing systems, and in person
• Support both onsite employees and remote locations
• Install, configure, test, and support IT infrastructure and business applications
• Order, deploy, track, and manage inventory of new, used, and loaner IT equipment
• Troubleshoot and maintain computers, laptops, phones, printers, servers, conference room A/V, digital signage, access control systems, and network devices
• Create and maintain user accounts and group memberships
• Procure, configure, distribute, and support mobile devices
• Assist with software installation, licensing, and troubleshooting
• Create and maintain technical documentation
• Participate in IT projects and perform additional duties as assigned
• Rotate through on‑call IT support, including evenings and weekends as needed

Safety

Safety is a core value. All employees are expected to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times.

Required Qualifications

• Minimum 1 year of technical experience supporting users with computers/laptops, desk phones, mobile phones, and printers
• IT-related associate degree, or an equivalent combination of education and experience
• Ability to travel as needed to support other divisions
• Willingness to work weekends and nights as required
• Strong troubleshooting, communication, and customer service skills

Preferred Qualifications (Nice to Have)

• Experience with MS Windows, Office 365, and mailbox setup
• Experience assembling, upgrading, and troubleshooting computer hardware and peripherals
• Experience supporting network equipment, conference room A/V, and security systems (cameras, badges)
• Familiarity with workstation imaging and MDM solutions (e.g., Microsoft Intune)
• Prior experience in a heavy industrial or manufacturing environment
• Helpdesk or customer support experience
• Certifications or knowledge including:
• AZ‑900
• MD‑102 Endpoint Administrator Associate
• Microsoft Intune fundamentals
• Experience with Power Shell, cloud migration, Microsoft ADO, or Agile methodologies

Why Join Us?

• Be part of a team supporting a major leader in the steel industry
• Hands‑on exposure to diverse technologies in a real‑world industrial environment
• Strong culture of safety, teamwork, and dependability
• Opportunities to build technical skills and grow your IT career
• Work with supportive IT partners who value innovation and continuous improvement
• Make a visible impact supporting operations that truly matter

Ready to Build Your IT Career?

If you’re dependable, customer‑focused, and eager to grow your skills in a dynamic industrial setting, we want to hear from you.

Apply today

Apply to join PDS Tech Commercial and help support the technology behind modern steel manufacturing.

Benefits

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, voluntary benefits, EAP program, commuter benefits, and a 401(k). Paid leave includes paid sick leave, holiday pay where applicable.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled

Military Connected Talent Encouraged to Apply

Military connected talent encouraged to apply.

Candidate Privacy Information Statement

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

Criminal Record and Security Clearance

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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