Cashier​/Guest Services

Job Description

Benefits:

• Fun Environment
• Employee discounts
• Flexible schedule

Job Summary:

We call this position our Hospitality Hero! This person plays a key role in ensuring a smooth and enjoyable experience for guests by performing multiple duties in the front-of-house area. This position includes greeting guests, taking orders, delivering food, handling Point of Sale transactions, and ensuring a welcoming environment. A combination of excellent customer service, organizational skills, and multitasking ability is essential for this role.

Key Responsibilities:

• Reception Duties:
  • Guest Greeting and Seating:
    Greet guests with a friendly and professional attitude as they enter the venue.
  • Answer phones, and assist guests with inquiries regarding services.
• Guest
  
  Experience:
  
  
  • Provide information about menu items, daily specials, or promotions.
  • Ensure a positive first impression by maintaining a clean and organized reception area.
  • Communicate effectively with the kitchen and service staff regarding guest needs.
• Food Runner Duties:
  • Deliver Food to Guests:
    Retrieve prepared food from the kitchen and deliver it to the correct table or guest in a timely and efficient manner.
  • Ensure that food is presented attractively and accurately, and check that the order is correct before delivery.
  • Assist guests with any requests (e.g., additional condiments, drinks) during food delivery.
• Guest Interaction:
  • Ensure that guests have everything they need for an enjoyable meal, such as utensils and napkins.
  • Respond to any concerns or requests in a professional and friendly manner.
• Food Safety and Cleanliness:
  • Ensure that food is delivered at the appropriate temperature and is handled in accordance with health and safety guidelines.
  • Assist with keeping the dining area clean, including clearing empty dishes and wiping down tables.
• Cashier Duties:
  • Process Transactions:
    • Handle payments for food services and merchandise accurately and efficiently.
    • Manage and maintain the register area, ensuring that it is organized and free of clutter.
  • Order and Payment Assistance:
    • Take customer orders when needed and accurately input them into the system.
    • Provide assistance to guests during the checkout process, answering questions and ensuring they are satisfied with their experience.
  • Sales and Promotion Support:
    • Assist with promoting special offers, loyalty programs, or upsell additional items (e.g., drinks, desserts).
    • Ensure that all payments are properly documented and accounted for.
• Additional Responsibilities:
  • Assist with other duties as needed, such as restocking supplies, assisting with setup/cleanup, or running errands.
  • Maintain cleanliness and organization in all areas of responsibility.
  • Ensure the workplace is compliant with health, safety, and company standards.
• Skills and
  
  Qualifications:
  
  
  • High school diploma or equivalent preferred.
  • Previous experience in customer service or hospitality is a plus.
  • Strong communication and interpersonal skills.
  • Ability to multitask and remain calm and efficient during busy periods.
  • Knowledge of cash register systems or point-of-sale (POS) systems is a plus.
  • Ability to work in a fast-paced environment and handle guest concerns with professionalism.
  • Excellent attention to detail and organization skills.
• Physical Demands:
  • Ability to stand and walk for extended periods of time.
  • Ability to lift and carry heavy trays or items (up to 30 lbs).
  • Ability to bend, stoop, and reach when needed.
• Working Conditions:
  • Work is performed in a fast-paced restaurant or entertainment environment.
  • The position requires customer-facing interaction, and the work environment may be noisy or busy during peak hours.
  • Flexibility to work evenings, weekends, and holidays as needed.