Assistant Store Manager

Assistant Store Manager

Location:

Lewisville, TX

Hourly Compensation: $14.00 - $15.50 per hour.

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties. The role involves determining methods and approaches to accomplish store goals, managing assets, overseeing day‑to‑day operations, and providing outstanding customer service. The Assistant Manager is knowledgeable in each product area, upholds company policies, and maintains inventory and sales standards. When the Store Manager is absent, the Assistant Manager assumes supervisory control and is trained in store‑manager responsibilities.

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager to establish action plans for departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the Store Manager’s absence.
• Assist with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and handling multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring accuracy and effectiveness of internal control procedures and notifying management or appropriate officials of potential fraud risk.

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with the initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player passionate about outstanding customer service and selling merchandise.

Job Title:

Assistant Manager

Reports To:

Store Manager
Department:
Operations
FLSA Status:
Non‑Exempt