ECP Inside Sales Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop sales strategies by account, based upon potential incremental business, and execute to meet/exceed established sales goals and objectives
• Execute high-quality calls to prospects in order to secure new accounts. Prospecting will make up approximately 40% of the job requirement. The remaining 60% is managing currently active accounts.
• Complete all sales training opportunities as designed by HOYA
• Maintain accurate records of all sales and prospecting activities, and update all competitive knowledge within the CRM system ()
• Increase customer base through prospect calling, lead management, referrals, and supporting account expansion
• Utilize all resources to manage your territory. (Key Account Managers, Lens Consultants, Marketing, Customer Service, Technical Service, Accounts Receivables, Credit, etc.)
• Understand and negotiate pricing within our pricing structure, and abide by the pricing guidelines set by HOYA
• Participate in product trainings and events when needed
• Resolve customer issues in a timely manner and use the opportunity to build stronger relationships
• Support national marketing campaigns and collateral efforts
• Establish a positive working relationship with colleagues
• Infrequent travel as required

To perform the job successfully, an individual should demonstrate the following competencies:

• Sales Skills – Prospecting new customers, growing existing accounts, overcoming objections, identifying growth opportunities, upselling products.
• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills – Expert ability to grasp the underlying concepts in the optical industry including Hoya and competitor product knowledge and managed care.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings
• Judgment – Displays willingness to make decisions;
  Exhibits sound and accurate judgement;
  Makes timely decisions.
• Motivation – Sets and achieves challenging goals;
  Demonstrates persistence and overcomes obstacles;
  Measures self against standard of excellence.
  Attendance/Punctuality – Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.