Leasing Team- TX

Join to apply for the Central Leasing Team – TX role at Lantower Residential.

Whether you’re just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference. As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We’re in the apartment business, sure – but really, we’re in the people business.

Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human. When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it.

Hourly/Non-Exempt

Property Management

The Central Leasing Team is responsible for serving as the initial point of contact for all prospective resident (prospect) leads and proactively working those leads to close the prospect and introduce the prospect to the Application. This role will greatly impact the customer experience and the revenue and occupancy of our communities. The Central Leasing Team is experienced in sales and leasing activities in the multifamily industry and promotes efficiency and competitive advantages by delivering high-quality, engaging interactions with prospects to ensure an exceptional prospect experience.

This role utilizes essential multi-family property management systems, customer contact management systems, and other company lead management tools to generate and secure prospect leads, while creating an engaging customer experience.

• Conduct all leasing activities for assigned communities, greet and respond to all incoming and existing leads including telephone inquiries, internet, and email (in-bound and out-bound), provide virtual and self-guided tours of apartment homes and amenities, follow up with prospects, and coordinate all move-ins.
• Engage with prospects to understand their needs, answer questions, and provide relevant information on product features and benefits. Nurture the prospect relationship from time of contact to application.
• Collaborate with Central Leasing Team colleagues and assigned onsite teams to stay abreast of property leasing priorities and actively work prospect leads by implementing leasing strategies to achieve and exceed occupancy goals and customer satisfaction at assigned communities.
• Develop a deep understanding of the assigned community’s product selling features and benefits by conducting monthly self-guided tour shops of the communities and physical shops of competitors within the assigned market. Stay abreast of community and product enhancements, identified community competitor set, market trends, and other related elements to effectively sell the assigned communities to prospective residents.
• Complete assigned activities using MyQueue in the Lead Management System, download daily rate reports to SharePoint, and provide updates on prospect lead activities.
• Maintain accurate and up‑to‑date records of leads and prospect interactions in the Customer Relations Management (CRM) system.
• Generate leads through email blasts and implement effective follow‑up strategies to nurture leads throughout the sales pipeline.
• Track and review key performance indicators to evaluate the success of leads and follow‑up efforts.
• Frequently review lead management and property management systems and dashboards to identify and act on open tasks and recommend strategies and programs for marketing activity to increase qualified traffic and closing ratios.
• Utilize all property management software and systems such as the Property Management System (PMS), Customer Relations Management (CRM), Peek virtual tours, Apartment IQ and other sales related platforms used by the Company.
• Maintain a working knowledge of applicable laws to ensure file compliance and fair…