Collections Specialist
Listed on 2026-10-12
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Accounting
Accounts Receivable/ Collections -
Finance & Banking
Accounts Receivable/ Collections
Collections Specialist
We are looking for a Collections Specialist to join a wholesale distribution organization located in Lexington. This contract-to-hire opportunity is ideal for someone who can balance strong customer service with a confident approach to recovering outstanding balances on commercial accounts. The role focuses on building productive client relationships, resolving payment issues, and helping maintain healthy accounts receivable performance.
Essential Functions and Responsibilities• Manage outreach to business customers regarding overdue invoices and open balances, using a thorough and solution-focused approach.
• Review account activity, research discrepancies, and work with customers to address billing or payment concerns in a timely manner.
• Negotiate payment arrangements when appropriate and follow up consistently to support collection goals.
• Maintain accurate records of customer interactions, commitments to pay, and account status updates.
• Partner with internal teams to clarify account details, resolve disputes, and improve collection outcomes.
• Monitor aging reports and prioritize collection efforts based on account risk and payment history.
• Deliver high-quality customer service while maintaining firmness and accountability in collection conversations.
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