Process Improvement Analyst

Process Improvement Analyst

AAA Club Alliance is seeking a Process Improvement Analyst to join our team. This position may be based in Wilmington, DE, Lexington, KY, or Cincinnati, OH. This is a hybrid position required to work on-site Tuesday, Wednesday, and Thursday.

• Conduct targeted large‑scale process improvement initiatives to determine how these processes can be completed in an effective, efficient, and cost‑effective/saving manner.
• Perform data gathering, process mapping, root cause analysis, and performance trending in order to develop appropriate process improvement recommendations.
• Design, develop, and execute processes or projects and work with process owners or project team members throughout all phases of planning, implementation, and control.
• Obtain appropriate sign‑off of process maps and detailed requirements analysis from business representatives.
• Maintain a dashboard of process improvement initiatives including, but not limited to, determining the fiscal impact of recommended efforts, measuring impact and recognizing/quantifying success. Document findings and improvements on a project‑by‑project basis reflecting revised or new operational and systematic processes.
• Use data to make recommendations to continue or terminate the effort as appropriate.
• Interview various stakeholders, including contractors, to ensure all aspects of the process inputs are captured.
• Assist in the development and presentation of challenge process workshops or other Total Quality Management or process improvement sessions that enhance the Automotive Solutions’ understanding, support, and engagement of a disciplined approach to process improvement.

• Associate degree or equivalent in Business or related field and two (2) years of experience working as part of a process/project team.
• 3–5 years of relevant experience with business analysis work for business process improvements.
• Formal Six Sigma or Lean Six Sigma Green Belt or other Process Improvement methodology certification preferred, with expectation that the certification would be completed within 1 year.
• Possess and maintain a valid driver’s license with a satisfactory driving record and have the ability to travel.
• Excellent organizational, interpersonal, facilitation, and communication skills (oral, written, and presentation) to enable accurate completion of assignments and constructive interaction with others.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Internet.
• Effective project management skills.
• Experience with flow modeling visualization tools (e.g., Visio); demonstrated ability to document workflows and requirements effectively.
• Knowledge of change management methodology.

• A competitive salary commensurate with experience
• Annual Bonus + Annual Merit Increase Eligibility
• Hybrid schedule available
• Health & Life Insurance
• 3+ weeks of paid time off accrued during your first year
• 401(k) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company‑sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short‑Term/Long‑Term Disability

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401(k) plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company‑provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

QA - Quality Control

Mid‑Senior level

Full‑time

Management and Manufacturing

Consumer Services

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.