Senior Manager, Operations Support

What We Need

Corpay is currently looking to hire a Senior Manager, Operations Support within our Lodging division. This position supports operational execution and cross-functional initiatives that improve employee onboarding, service delivery, and overall operational efficiency. In this role, you will partner with internal teams to coordinate training, manage operational workflows, track strategic initiatives, and support senior leadership with reporting and execution. You will report directly to senior operations leadership and regularly collaborate with Operations, Client Services, HR, and Technology teams.

How We Work

As a Senior Manager, Operations Support, you will be expected to work in a remote environment. Corpay will set you up for success by providing:

• Company-issued equipment
• Formal, hands-on training
• Access to tools and systems required to support cross-functional operations

Role Responsibilities

The responsibilities of the role will include:

• Coordinating cross-functional efforts to support project delivery, new employee onboarding, and operational initiatives
• Creating and following up on requisitions and approvals for operations and client services employees
• Creating, tracking, and following up on Service Now tickets, including system access for new hires
• Creating and distributing new hire welcome communications and onboarding materials
• Coordinating new hire training schedules, particularly for onsite employees
• Tracking retention metrics, operational bonuses, headcount, and budget commitments
• Maintaining project trackers and dashboards while providing regular status updates, risk assessments, and milestone reporting to leadership
• Creating clear and organized process documentation, training materials, and summary reports
• Developing presentation materials for operations and client services leadership
• Assisting senior leadership with administrative support such as calendar management, meeting planning, and travel coordination
• Providing flexible support on special projects as assigned by senior leadership
• Managing and developing a team of one or more operations support specialists

Qualifications & Skills

• Bachelor's Degree preferred
• 5+ years of experience in operations management, project management, or process improvement
• Strong written and verbal communication skills with the ability to present to diverse audiences
• Highly organized, detail-oriented, and self-motivated with strong follow-through
• Proven problem-solving and critical-thinking skills
• Proficiency in Microsoft Office applications, particularly Outlook and Excel
• Ability to thrive in fast-paced, evolving environments
• Demonstrated initiative, ownership, persistence, and accountability
• Prior people management experience preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the first month after hire
• Automatic enrollment into the 401(k) plan (subject to eligibility requirements)
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Virtual fitness classes offered company-wide
• Employee discounts with major providers (wireless, gym, car rental, and more)
• Philanthropic support with local and national organizations
• Inclusive, collaborative culture with company-wide contests, recognition, and prizes

Equal Opportunity / Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, genetic information, veteran or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.