Workforce Quality & Enablement Lead
Listed on 2026-10-11
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Business
AI Business & Operations, Change Management
Churchill Downs Incorporated in Lexington, KY, is seeking a Workforce Quality and Enablement Manager to lead training, quality assurance, and SOP governance for Twin Spires' Player Services. This role directly manages an Analytics Specialist and collaborates with Product, Technology, Risk & Compliance, and HR to ensure high-quality service across AI and live channels.
The role emphasizes onboarding, ongoing education, performance analytics, and cross-functional initiatives to improve player
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