Reservationist

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This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform backup duties for the dispatch/schedulers and customer service. The position must be organized, and activities must be conducted to ensure accurate and timely trip bookings that drive a safe, on-time, and cost-effective operating performance.

• Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.
• Complete data entry tasks.
• Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.
• Provide dispatch/scheduling when required.
• Communicating with passenger trip changes promptly to scheduling, dispatch, or vehicle operators.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with management staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Provide passengers, dispatch/schedulers, and management staff with excellent customer service.
• Professional telephone demeanor and office appearance.
• Other related duties as assigned.

• Minimum two (2) years of reservations or clerical experience in a customer service environment.
• High School diploma or above.

• Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures.
• Familiarity with computer technology related to demand response transportation services.
• Considerable knowledge of modern office equipment, office procedures, and computer operations.
• Skilled interpersonal relations and customer service.
• Skilled in communication (verbal and written) and decision-making.
• Skilled in operating a computer, telephone system, standard office equipment, and filing management.

Pay: $17.11 an hour

• Entry level

• Full-time

• Other

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