Team Member, Customer Service​/HelpDesk

3 days ago Be among the first 25 applicants

Are you ready to join a FUN, fast-paced, culture driven work environment? Are you ready to serve your community and at the same time be a part of the largest swim school system worldwide? Come join Aqua-Tots Swim Schools!

Team Members may work in the following roles:
Front Desk Associate, Water Safety Instructor, and Water Watcher. No previous swim experience? No previous teaching experience?
NO WORRIES! We are looking for the right PEOPLE, let us teach you the skills! Come make lifelong memories while SAVING LIVES in your community!

• Pay starting at $15/hour
• Preferred Languages (bilingual/multilingual):
  Spanish, Arabic, Somali, Swahili, French, Vietnamese, Chinese, or other languages commonly spoken in the Lexington area. Bilingual candidates who are able to communicate fluently with customers in English and one of these languages may be eligible for a $1.00/hour language differential
• Paid on-the-job training
• Break room stocked with drinks, food, and snacks
• Monthly employee events

• Must love working people and children and support our company mission of drowning prevention in the community.
• Minimum of 16 years of age with at least high school education.
• Must be able to consistently work at least two (2) shifts per week (3 hours minimum per shift).
• Uphold Aqua-Tots Swim Schools Core Values:
• Affirm each other’s strengths and protect each other’s weaknesses.
• Treat others the way you desire to be treated.
• Extend grace to those who are teachable.
• Seek first to understand others before trying to be understood.
• Choose relationships over profits.
• Think outside the box; always question the status quo.
• Praise in public; correct in private.
• Must have a strong work ethic and high energy!
• Must have a willingness to learn new skills and continuously grow and improve!

• Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the families.
• Provide detailed information about our facility, swim program, mission, and core values to all potential and existing customers.
• Become comfortable navigating our Point-of-Sale and Customer Relationship Management platforms.
• Ensure facility safety and cleanliness.
• Handle customer concerns gracefully, by using customer-focused principles in every customer interaction.
• Attend monthly in-service trainings.

• Make safety the #1 priority when teaching or water watching.
• Learn and maintain Aqua-Tots curriculum standards and lesson quality.
• Effectively communicate with parents pertaining to student progression.
• Check pool chemicals and ensure safe water quality.
• Appropriately receive and apply regular feedback through assessments.
• Attend monthly in-service trainings.

For questions and inquiries please contact our talent acquisition team at