Manager, Graduate and Family Housing

for more information about equivalencies:

None

Able to lift, push and pull object weight up to 25 lbs, sit for extended periods of time, able to climb stairs and walk for extended periods of time within housing facilities and campus

Monday-Friday 8 AM to 5 PM-as a exempt position may be required to work outside of these hours to meet departmental needs.

The Housing Manager oversee the daily operations of the Graduate and Family Housing Office and leads the team serving graduate students and families. This role ensures effective, consistent, and policy-complaint housing services while collaborating with university partners to support a positive residential experience.

• Supervise, lead, coach and support staff to ensure consistent, high-quality service.
• Oversee the daily Graduate and Family Housing operations, including assignments, occupancy and resident communications.
• Develop, implement, and maintain processes and procedures that promote efficiency, consistency, and compliance with University policies.
• Interpret and apply housing policies and procedures to address staff and resident questions, concerns, and complex situations.
• Collaborate with campus partners to coordinate timely and policy-compliant housing processes and resolve operational issues.
• Identify opportunities to improve services and processes to enhance the experience of graduate students and families.
• Respond to resident concerns and service issues with professionalism, sound judgment, and a commitment to timely resolution.
• Maintain accurate records and ensure clear, consistent communication with staff, residents, and university partners.
• Promote a welcoming, inclusive, and customer-focused environment that supports the needs of graduate students and families.

• Experience in housing, residential life, student services, property management, or a related customer-service environment.
• Experience supervising, leading, or coordinating the work of staff.
• Strong knowledge of administrative processes, policies, and procedures, with the ability to interpret and apply guidelines consistently.
• Commitment to providing exceptional customer service and creating a positive experience for students and families.
• Strong communication and interpersonal skills with the ability to work effectively with university community.
• Ability to exercise sound judgment, resolve complex or sensitive concerns, and make informed decisions within established policies and procedures.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and operational responsibilities.
• Ability to identify process improvements and implement effective solutions that enhance efficiency and service delivery.
• Ability to work independently while contributing to a collaborative and service-oriented team environment.
• Commitment to fostering a welcoming, respectful, and inclusive residential community.

• Meaningful impact:
  Help create a positive and supportive housing experience for graduate students and families at the University of Kentucky.
• Purpose-driven leadership:
  Lead a team that plays an important role in delivering essential housing services and supporting student success.
• Variety in your day:
  Enjoy a dynamic role that combines staff leadership, customer service, housing operations, problem-solving, and cross-campus collaboration.
• Opportunity to improve:
  Help shape and enhance housing processes, services, and procedures that directly impact residents and staff.
• Comprehensive benefits:
  Enjoy competitive compensation, excellent benefits, and opportunities for professional growth at the University of Kentucky.