Customer Service Rep II

Customer Service Rep II

At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn't just about where we began; it's about where we're headed and how we'll lead the way. We are originality in motion. Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve.

At Valvoline Global, we are united in our commitment to: treating everyone with care, acting with unwavering integrity, striving for excellence in all endeavors, delivering on our commitments with passion, and collaborating as one unified team. When you join Valvoline Global, you'll become part of a culture that celebrates creativity, innovation, and excellence. Together, we're shaping the future of automotive and industrial solutions.

The role of the Customer Service Rep is responsible for managing customer orders received from a variety of sources, handling customer inquiries and concerns, and using research skills to troubleshoot customer issues.

Responsibilities include:

processing and managing customer orders, handling customer inquiries and concerns related to orders and accounts, understanding and identifying data issues and submitting them for correction using the Master Data platform, researching accounts receivable variances based on customer payments, attending monthly Credit/Accounts Receivable meetings to discuss account issues alongside the VGO Credit Team, processing weekly and biweekly payments to customers, navigating systems outside of the SAP ordering system, resolving customer account issues in a timely and professional manner, working with plants, carriers, and others to schedule shipments to meet customer requirements, and providing proactive communication to internal and external business partners.

Requirements:
High School Diploma or GED is required/college degree preferred, minimum 2 years of Customer Service or related experience, SAP experience preferred, Microsoft Office Applications (Excel, Word, Power Point) required, ability to work in office Monday to Friday full time (Lexington, KY). Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills.

We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at Valvolineglob