Deposit Operations Specialist

As an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day. That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees. We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community.

Notice we didn’t say bankers. At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That’s exactly who we are. What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?

While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. That’s a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs.

This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.

We believe in:

• Giving back to our communities.
• Embracing change and evolution
• Building relationships based on trust and transparency
• Celebrating and embracing our diversity

Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers. This is how we create happier employees at Forcht Bank:

• Comprehensive benefits package to include:
• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day
  1)
• Company Paid Life Insurance
• Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period
• Nine Paid Holidays, plus Birthday Leave and Community Service Leave
• Employee celebrations
• Professional recognition
• And more!

To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Provide daily support for branch and call center concerning customer inquiries, problem resolution, and customer research.
• Process and respond to garnishments & levies; coordinate communication with the bank’s legal department.
• Review daily teller and mobile capture transactions.
• Review daily deposit repots and conduct research for exception items.
• Conduct various types of deposit research.
• Perform ATM/Debit card duties and responsibilities including ordering new cards, fraud investigation, pin resets, and maintenance requests.
• Provide general help for online banking activities and requests such as password resets.
• Ensure compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations.
• Communicate with both internal and external customers in verbal and written form; display respect for the dignity and opinions of others.
• Assist the operations department with new product implementation and other special projects.
• Perform other duties as assigned.

• Proficient in the use of Microsoft Office products, especially Excel, and related banking information systems.
• Ability to work with a team and members of other departments.
• Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
• Strong attention to detail.
• Knowledge of regulatory guidelines in the areas of deposit operations.
• Ability to handle sensitive documents or other confidential information.
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
• Ability to manage time and be efficient and effective in the completion of assignments.
• Knowledge…