Teller, Finance & Banking

Title:

Teller

Department:
Retail Branches

Reports To:

Teller Supervisor, Branch Sales Manager III

Job Grade: 5

FLSA:
Non-Exempt

Last Modified: 3-24-2025

It's a Job ... Only better!

At UKFCU, we're more than a Credit Union – we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

As a Teller, you will be the first point of contact for our members, providing essential financial services and support. You will process transactions, assist with account inquiries, and educate members about credit union products that align with their financial needs. Your ability to provide exceptional service will directly contribute to member satisfaction and the success of our organization.

Transaction Processing & Member Services:

• Provide account services to members in a friendly, professional, accurate, and timely manner.
• Receive, process, and record financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Handle night deposits, cashier's checks, money orders, and savings bonds.

Follow transactional guidelines to safeguard our members and credit union while processing account-related requests.

Cash Management & Reconciliation:

• Reconcile cash drawers by properly using cash handling equipment, following balancing procedures.
• Securely maintain cash and currency supplies, counting and packaging currency and coins.
• Process excess cash and mutilated currency following standard procedures.

Sales & Relationship Building:

• Identify member needs and cross‑sell credit union services, including loans, savings plans, and other financial products.
• Refer members to Financial Services Officers or other specialists for additional product and service recommendations.

Compliance & Operational Support:

• Ensure compliance with internal UKFCU policies, procedures, and board‑established guidelines.
• Adhere to federal, state, and local banking regulations.
• Maintain confidentiality of member and employee information.
• Assist in resolving member concerns, escalating issues when necessary.

• Six months of similar or related experience preferred.
• High school diploma or equivalent required.
• Experience in customer service and cash handling preferred.

• Strong customer service and communication skills.
• Ability to accurately process financial transactions.
• Proficiency in financial software and Microsoft Office applications.
• Ability to multitask and manage time effectively.

• Professionalism in all interactions.
• Integrity in decision‑making and compliance practices.
• Commitment to teamwork and collaboration.
• Accountability for meeting performance goals and deadlines.
• Adaptability to changing policies and regulatory requirements.

• Competitive salary and industry‑leading benefits.
• Opportunities for professional growth and leadership development.
• A chance to make a lasting impact on our members and the organization's future.

Equal Opportunity Employer

UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment

Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands

This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities…