Relationship Banker II

SUPERVISES:

None

FLSA:
Non – Exempt STATUS:
Full Time

EEO Classification: 5 Administrative Support Workers

JOB GRADE: G

HOURS:
Regular full-time 40 hours. Saturday rotation required.

This position provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services, in order to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, and knowledgeable service to the customer. Must have the ability to perform vault functions and the ability to open new personal accounts.

Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the financial institution provides and recognizes selling and referral opportunities. Operates a cash drawer daily.

• High school diploma or equivalent. Associates in business or related field preferred
• Attend and complete Field & Main University courses
• Prior banking experience
• Minimum of six months (6) experience in cash handling/teller experience
• Good understanding of financial products and services
• Complete new account training
• Excellent sales, interpersonal, communication and organization skills
• Above average computer and keyboard skills

• Performs all teller functions as a Relationship Banker I.
• Prioritizes and makes on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank’s exposure to loss or fraud.
• Answers basic customer inquiries regarding interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and consumer privacy policies.
• Knowledgeable in products and services offered by the bank (Retail, Loan, Trust, Insurance) in order to refer customers to the proper department for issues that cannot be resolved in retail.
• Identifies and attempts to correct any discrepancies found in customer information files (CIF).
• Assists in opening and closing of vault and night depository.
• Balances TCR daily.
• Researches any outages and reports any unresolved discrepancies to supervisor.
• Knowledgeable in various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E, and teller roles and responsibilities relating to each act.
• Opens and closes the bank by following established security procedures.
• Proficient in the bank’s software used to print instant issue debit cards.
• Interacts with consumers using the chat feature, answering questions and providing solutions in a professional manner.
• Provides a complete range of customer service functions, including opening new accounts; checking, savings, and certificate of deposits.
• Explains available products and services and collect customer information to satisfy the Customer Information Program (CIP).
• Proactively prospects for new business. Actively refers loan, trust, insurance, and brokerage services to appropriate financial institution specialists.
• Participates in sales, service, and product training meetings.
• Proficient with vault responsibilities for the banking center.
• Follows policies and procedures related to retail areas.
• Lives and represents the Field & Main culture and brand.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Other duties as assigned.

• Computer Skills - Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills and commitment to pursing continuing education opportunities to advance technical skills.
• Initiative - Ability to determine a correct course of action based on knowledge, policies, and sound judgment. Takes proactive steps to accomplish tasks without specific direction. Seeks out and takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete…