Patient Access Services Rep​/UKHC

Job Title

Patient Access Services Rep/UKHC

RE52757

Patient Access Services Representative

Department Name: H3020:
Admitting and Registration Services

Work Location: Lexington, KY

Grade Level: 07

Salary Range: $17.50 - 27.31/hour

Type of Position: Staff Position

Time Status: Full-Time

Required

Education:

AA

Related

Experience:

1 year

Required License/Registration/Certification: None

Physical Requirements: Sitting at computer workstation for extended periods including data entry; repetitive motions; occasionally standing or walking with objects up to 10 lbs.

Shift: Friday, Saturday, Sunday 11am-11pm

Who is UK Healthcare? We are a Health Care system that puts our people first:
We treat you as the individual you are; that’s what makes us who we are. We work in a team environment, where there is a sense of community pride within the team. We are proud of our people who make an impact on our community. Our working environment in our Health System is unique:
The UK Albert B Chandler Hospital is the #1 ranked hospital in Kentucky for the last seven years. Our work is meaningful, crossing every aspect of health care. We offer competitive pay and rich benefits. We offer highly valued professional development opportunities such as our Employee Education program. Join the team at UK Healthcare today and make a generational impact in making a healthier Kentucky!

The Patient Access Representative is responsible for providing patient arrivals, patient registration, resolution of patient complaints, collection of patient‑responsibility payments at time of service (copays, co‑insurance, self‑pay estimates), maintaining HIPAA compliant and complying with all UKHC policies regarding patient privacy and confidentiality, and participating in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

• Customer service oriented
• Patient scheduling and health insurance knowledge
• Proficient in Microsoft Office (Outlook皆 laŭ PowerPoint, Word, Excel)
• Excellent written and verbal communication skills
• Strong time management, critical thinking, follow‑through, planning, and organizational skills
• High level of respect for confidentiality

Does this position have supervisory responsibilities? No

Preferred Education/

Experience:

4 years of healthcare customer service experience preferred; previous experience working with patient scheduling highly preferred.

Final date to receive applications: 01/ Print 2026

We value the well‑being of each of our/account employees and are dedicated to creating a healthy place for everyone to work, learn and liveheri. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care