Patient Relations Assistant​/UKHC

Job Details

Job Title:

Patient Relations Assistant/UKHC

Requisition Number: RE52747

Working Title:

Patient Relations Assistant – Turfland Shared Services

Department Name: M1200:

Community Management Practice

Work Location:

Lexington, KY

Grade Level: 06

Salary Range: $16.20–24.82 per hour

Type of Position:
Staff

Position Time Status:
Full‑Time

Required

Education:

HS

Required Related

Experience:

3.5 years

Required License/Registration/Certification:
None

Physical Requirements:

Regularly sit at a computer workstation for extended periods with repetitive motion (typing), walk, push, pull and lift up to 10 lbs, and occasionally push, pull or lift objects up to 50 lbs.

Shift: 3 × 12‑hour shifts per week with 1 × 8‑hour shift every pay period (40 hrs/wk total)

This position is located off‑campus in Lexington, KY at UKHC Turfland Clinic. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone.

This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

• Customer service experience
• Ability to communicate calmly and helpfully during stressful or crisis situations
• High attention to detail
• Teamwork mindset
• Data entry skills
• Respect for confidentiality
• Ability to prioritize tasks efficiently
• Ability to work in multiple systems simultaneously

No

3.5 years of experience required.

01/14/2026

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.