Patient Relations Assistant​/UKHC

Job Title

Patient Relations Assistant/UKHC

Requisition Number

RE52773

Working Title

Patient Relations Assistant - UK Sleep Disorders Clinic

Department Name

H6425:

Sleep Center

Work Location

Lexington, KY

Grade Level

06

Salary Range

$/hour

Type Of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Required Related Experience

3.5 years

Required License/Registration/Certification

None

Shift

Monday – Friday, Day Shift; 7:30 am – 4:00 pm.

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional lifting objects up to 50lbs. The work environment may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Job Summary

• Greeting patients
• Registration
• Insurance verification
• Cash handling
• Medical record preparation
• Scheduling appointments
• Procuring new patient records
• Communicating information with patients via telephone and in person
• Answering the telephone

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience and supports efficient patient care and clinic initiatives to improve patient attendance and maintain records.

Skills / Knowledge / Abilities

• Customer service experience
• Ability to communicate calmly and helpfully during stressful and/or crisis situations
• High attention to detail
• Teamwork mindset
• Data entry skills and respect for confidentiality
• Ability to prioritize tasks efficiently
• Ability to work in multiple systems simultaneously

Preferred Education/Experience

Proven track record of providing exceptional customer service and at least 3 years and 6 months of experience in medical office work preferred. Prior patient registration and insurance verification experience highly preferred.

Does this position have supervisory responsibilities?

No

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Administrative

Industries

Online Audio and Video Media

Final date to receive applications

01/18/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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