Patient Financial Services Rep​/UKHC

Posting Details

Job Title:

Patient Financial Services Rep

Requisition Number: RE52842

Working Title:

Patient Financial Services Rep

Department Name:
Patient Accounts

Work Location:

Lexington, KY

Grade Level: 07

Salary Range: $/hour

Type of Position:
Staff

Position Time Status:
Full-Time

Required

Education:

AA

Required Related

Experience:

1 yr

Required License/Registration/Certification:
None

Physical Requirements:

Must be able to lift up to 25 pounds

Shift: M-F day shift

The Patient Financial Services Representative is responsible for managing insurance claim follow-up and resolution to ensure timely and accurate reimbursement. This role includes investigating and appealing denials, resubmitting claims, communicating with payers, and identifying trends impacting revenue. Representatives are expected to meet established productivity and quality standards while maintaining accurate documentation in departmental systems and following defined workflows. Strong organizational skills, revenue cycle knowledge, attention to detail, and effective communication are essential.

The position also requires compliance with HIPAA regulations, completion of required trainings, and adherence to departmental policies and professional workplace standards. This position is fully remote.

• Customer service oriented with strong revenue cycle knowledge and HB denial handling
• In-depth HIPAA knowledge and high level of respect for confidentiality
• Proficiency in Epic, payer portals, and electronic billing systems
• Microsoft Office skills including Outlook, Word, Excel, and Power Point
• Excellent written and verbal communication skills, strong time management, critical thinking, follow-through, and organizational abilities
• Adaptability to evolving payer rules and solid problem-solving skills to analyze and resolve denials

3-4 years of insurance claims and billing for facilities is preferred.

02/04/2026

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination.

The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.