Guest Attendant

Join to apply for the Guest Attendant role at Hotel Management and Consulting, Inc.

Exciting Opportunity:
Guest Attendant at Wood Spring Suites in Lexington, KY!

About the Role: Hotel Management & Consulting is seeking a positive, professional, and problem‑solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture: We believe in a performance‑based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

• Hourly Rate: $15.00 – $17.00 (based on experience)
• Daily Pay Access:
  Flexible pay options to access your earnings when you need them.
• Medical, dental, and vision benefits for full‑time employees.
• Employee Assistance Program to assist with personal or work‑related concerns.
• Career Growth:
  Opportunities for advancement within the company.

• Front Office Operations:
  Daily property operations including reservations, renewals, check‑outs, and check‑ins; review and approve front office paperwork and reports.
• Guest Services:
  Ensure guest needs are met, conduct tours for potential guests, close sales, and fulfill special requests such as linen exchanges.
• Laundry Duties:
  Wash, dry, fold, and organize linens and towels; maintain a clean laundry area.
• Cleaning & Maintenance:
  Vacuum, dust, and sanitize public areas; keep supplies stocked and distributed.
• Sales & Marketing:
  Assist with in‑house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures:
  Follow property emergency procedures and secure guests.
• Other Duties as Assigned.

• Minimum one year of customer service experience; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time‑management, and problem‑solving skills.
• Proactive problem resolution.

• Tasks involve kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift, push, pull up to 20 lbs regularly and occasionally up to 50 lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description does not imply that these are the only duties, including essential duties, to be performed by the employee occupying this position. The employment relationship remains “at will.” These job requirements are subject to change to accommodate qualified disabled individuals.

Equal employment opportunities (EEO) are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other nonmerit-based factors. We comply with all applicable laws governing non‑discrimination in employment. We participate in E‑Verify. All employees may receive reasonable accommodation. We are a drug‑free workplace.