Human Resources Manager

Manager, HR (Manufacturing)

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our 45+ retail stores – and growing. We operate four manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

Location: This role will be on-site 5 days a week across our two KY manufacturing facilities (Richmond and Stanton).

Hours: This role will have fluctuating hours (across shifts) based on the needs of our team and business operations.

What you’ll be responsible for:

Employee Relations:

• Support day-to-day HR functions including employee relations, onboarding, and health/safety.
• Serve as a trusted advisor to leaders and team members, providing clear, timely guidance on employee relations issues with empathy and sound judgment.
• Lead fair, thorough investigations and drive consistent, values‑aligned outcomes that strengthen trust across the organization.
• Identify behavior, culture, or process trends and partner with Ops/People Leaders to recommend proactive solutions that prevent issues before they surface.
• Coach managers on handling performance, conduct, and attendance matters in a way that is transparent, respectful, and aligned with our core practices.
• Work closely with leadership to implement employee engagement, culture and retention programs tailored to the manufacturing workforce.
• Provide guidance on company policies, compliance, and procedures to managers and employees and make recommendations on edits/improvements to policies and programs.
• Act as a liaison between employees and management, addressing any concerns or conflicts that may arise.
• Analyze key HR metrics for manufacturing (e.g., employee turnover by shift/department, absenteeism, safety incident rates, time‑to‑fill) to provide data‑driven insights and strategic recommendations to leadership.

Talent Acquisition:

• Partner with the recruitment team to define talent needs and create strategies for attracting top talent for open positions.
• Support the recruiting process for key roles, from job description creation to candidate selection, ensuring alignment with organizational goals.
• Collaborate with hiring managers to build diverse and high‑performing teams.
• Conduct on‑site interviews & host career fairs to ensure we maintain a healthy pipeline of qualified candidates.

Performance Management:

• Oversee the performance management process for the manufacturing workforce, including setting goals with Ops Leaders, implementing performance evaluations, mechanisms for ongoing feedback, and development planning.
• Work closely with managers to provide guidance on performance improvement and constructive feedback.
• Identify trends and recommend solutions to enhance employee engagement and productivity.
• Provide coaching and support to managers to ensure they effectively manage their teams’ performance.
• Identify and implement initiatives that recognize high performers and address performance gaps.

Key

Qualifications:

• 5‑7 years of experience as an ER or HR Manager and HR Generalist, including TA responsibilities.
• 4‑5 years of experience in human resources in manufacturing or industrial environments.
• Proven ability to develop and implement HR strategies that drive business results.
• Strong knowledge of HR best practices and employment laws, especially working with nonexempt populations and manufacturing settings.
• Must have demonstrated fluency in the manufacturing/production space so you can relate to, understand, and improve the employee experience.
• Proven ability to build strong relationships with managers and employees at all levels of the organization.
• Analytical mindset coupled with knowledge of modern HR…